Revamping Warranty Management Services to Improve Customer Satisfaction

Revamping Warranty Management Services to Improve Customer Satisfaction



Gain insights via this interactive LinkedIn Live session with Bharath Vasudevan, Chief Capability Officer – Business Process Services, Tech Mahindra and Ashok Kartham, Chief Product Officer, Syncron moderated by Sushil Lohia, Global Supply Chain & Manufacturing Practice Head – Business Process Services, Tech Mahindra, as they deep dived into ‘Treating Warranty Management Services as an Essential Service’.

Key Takeaways:

· Focus on making the warranty process agile, lean, and thin
· Developing the strategy and implementing it in a quick time
· Focus on failure and challenges rather than celebrating the wins
· Create real time visibility across the space
· Customer satisfaction prime to improve repeat business
· Compliance across the process
· Use technology to amplify the processes

#TechMahindra #warrantymanagement #warranty #customersatisfaction #ROI

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